How do I register?
In order to place orders on our website, you will need to create an online account. Click on the register tab and complete the form by filling in the fields with your details and uploading the necessary documentation. Once the form and documents have been successfully submitted, we will email you with confirmation of your account being setup. Should you have any issues or queries during this stage, please email email@example.com.
How do I change my password?
In order to change your password, click on “My Account” at the top, select “Account details”, select “change password”. Enter your current password and then select a new password. Passwords must contains at least 8 characters including at least 1 capital letter and 1 number.
I have forgotten my password. What do I do?
If you have forgotten your password. Click “forgotten password” underneath the password section. Enter your username or email address and we will send you an email with a link to reset your password. Confirm the new password and click submit. Your account will now be updated with the new password.
How do I change my contact details?
To change your contact details select “My Account” at the top and then “Account Details”. You can amend your address, email address and contact details. Click “Save” and the changes will be updated on your account.
What are the maximum quantities of items allowed on a prescription?
A named patient prescription must contain the required amount of products to treat the individual patient. Any additional stock required by the clinic should either be ordered on a stock basis or additional prescriptions can be supplied for individually named patients. Quantities prescribed should be in accordance with a single patients’ treatment plan. The prescription items belong to the patient, not to the prescriber therefore the prescriber, acting on the patient’s behalf, must ensure that they are acting in the patient’s best interests and obtain the patient’s consent to do so. Prescribers should only prescribe within their area of competence.
How do I submit prescriptions?
We require the prescription before we can dispense any prescription orders.
Paper prescriptions can be emailed to firstname.lastname@example.org along with your order number or can be uploaded at the checkout area. Please note it is the prescribers’ responsibility to ensure we receive the original prescriptions within 72hrs as per the GPhC guidelines. You can access our prescription template here.
Electronic prescriptions can be filled out online. It will automatically be sent to us upon correct completion and a copy will also be emailed to you for your record. There is no need to print, email or post electronic prescriptions.
If you would like access to the electronic prescription system, please email email@example.com and we will arrange this for you.
Please note we only accept prescriptions created using our template as per company policy.
Where do I post the original prescription to?
Our address is:
Mccormick House Business Centre,
50 Darnley Street,
I am not a prescriber. Can I order POMs?
You can order POMs via the website but we will only be able to process the order once a prescription has been received corresponding to the relevant items ordered.
If it is a paper prescription, your prescriber will need to send this to you to email across to us alongside your order number to firstname.lastname@example.org or you can upload the prescription in the checkout area.
If it is an electronic prescription, it will automatically come through to use once your prescriber has correctly filled it out. To prevent any delays with your order, please contact your prescriber prior to ordering.
What is the Cut off time for next day delivery?
All orders placed on the website before 3pm (Monday – Friday) will be sent out for next working day delivery via DPD. This excludes weekend, bank holidays and any other local holidays whereby delivery services may be restricted. All orders are always sent out on a next working day service subject to location. Saturday delivery, which has an additional charge, can be requested if an order is placed on Friday. We use Royal Mail Next Day Saturday Guaranteed for Saturday deliveries. Please select this option if a Saturday delivery is required. Changing the delivery address on the DPD app on the day the parcel is due to be delivered may delay the order in getting to you in time. All cold chain orders placed on Friday are dispatched on Monday unless Saturday delivery is requested. This is to ensure the temperature requirements are maintained throughout the supply chain.